Arrival and Departure
The rooms are available from 2pm on the day of your arrival. If you arrive early, the hotel’s facilities are available for your use. On the day of departure, please check out before 11.30pm. On request, you are welcome to use the hotel facilities for longer on the day of departure.
Upon reserving your half-board, besides the services included and the breakfast buffet we include a small afternoon snack and evening meal in your room price. If you do not make use of the culinary evening offer on one occasion, you will receive a credit of €15 per person.
The local tax is EUR 1.80 per person / night and will be charged on departure. Children and adolescents up to the age of 14 are exempt from the tax.
On arrival you will receive your Südtirol GuestPass free of charge. This advantage card enables you to use all public transport throughout South Tyrol free of charge, as well as selected cable cars and free entry to 90 national museums.
In order to be able to provide your desired appointment, we recommend that our guests book their spa treatments conveniently when making a booking.
You are welcome to pay your bill on the day of departure in the bar or by credit card (EC, Visa, MasterCard). You can also transfer the costs for your stay prior to arrival. Cassa Rurale Merano IBAN: IT 84 W 08133 58593 000304222016 Swift-Code (BIC): RZSBIT21019
Where available, you can book our DOUBLE ROOM for single occupancy. The surcharge for single occupancy depends on the season.
Underground car park/ parking
There is a free parking space for you in our comfortable underground car park.
Cancellations (updated 06.03.2020 – valid for all reservations including one’s bevor update)
1) With written cancellations up to 15 days prior to arrival there are no cancellation fees
2) Cancellations after this period of time but 2 days (48h) prior to the arrival date are free, if one of the following conditions is granted:
All other cancellations, no show cancellations and cancellations during your stay as well as no show is handled on an individual basis. We retain the right to invoice up to 80% of the total cost. In order to prevent inconveniences, we recommend taking out travel insurance.
For any contractual reservations or regulations not explicitly stated here, the provisions of the Italian hosting agreement apply.