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Cancellations made in writing up to 2 days (48h) prior to arrival will not incur any cancellation charges if we are able to re-let the room. Cancellations after this date and during your stay will be considered on an individual basis. However, we reserve the right to charge up to 80% of the total amount.

Arrival and departure
The rooms are available on the day of arrival at 2pm. If you arrive earlier, you are welcome to use the hotel’s facilities. Check out time until 11am on the day of departure. On request, you are welcome to use the hotel facilities for longer on the day of departure.

Rates and mealplan
Our daily rates cover our inclusive services, a rich breakfast buffet and our small afternoon buffet. The evening menus are also included in the room price for reservations with half board. Best price offers and our weekly special rate from 7 days can only be booked directly at the hotel and only with half board. If you do not take advantage of our culinary evening offer, you will receive a credit of € 15 per person if you cancel in the morning.

Local tax in South Tyrol
The local tax for the Merano region will be charged to you on departure. Children and young people under the age of 14 are exempt from the tax. You will receive your South Tyrol GuestPass free of charge when arrive. This card allows you free use of all public transport throughout South Tyrol as well as selected cable cars and free admission to many provincial museums.

Spa treatments
You can select wellness and body treatments online or from our beauty folder. We recommend that you book these at the same time as you book your room, so we can accommodate your preferred dates! Use of the FAYN emotion SPA facilities is included in all the room rates.

Hotel bill
You are welcome to pay your bill in cash or by credit card (EC, Visa, Mastercard) on the day of departure. You also have the option of transferring the cost of your stay before arrival.
Bank details: Cassa Rurale Merano IBAN: IT 84 W 08133 58593 000304222016 Swift-Code (BIC): RZSBIT21019

Single occupancy
Our rooms can also be booked for single use, subject to availability. The surcharge is € 40 to € 75 depending on the room type at the daily rate per person (suites on request)

Car park and e-mobility
Free parking is available in our comfortable underground car park. Electric cars and e-bikes can be charged conveniently. There is also a storage space and a workshop for bicycles and e-bikes in the garage.

The provisions of the Italian accommodation contract apply for your binding reservation and all regulations not explicitly listed here.

To prevent any inconvenience, we recommend that you take out travel cancellation insurance.